Last night was rough, I had the displeasure of visiting the I-mergency room. No, I am not misspelling “emergency”, my phone was malfunctioning and I had to go to the Apple store which I am renaming the I-mergency room (a friend helped me come up with that, to give credit where it’s due). There are few places that I dread more than going to the IR/Apple store as it’s usually a total beatdown. After more than an hour of sitting in the Apple store I realized that it bears striking similarities to the county hospital ER.
I would have loved to have scheduled an appointment before I arrived at the IR but due to the sick phone I was unable to do so. Sure, I could have used my laptop but it too is in need of a visit to the IR so I took my chances and raced to the mall at 8 PM which was risky since they close at 9 PM. I was directed to the “triage” station which is the gatekeeper who assesses the nature of one’s i-mergency. I felt a tad lucky that I got the last appointment of the night and would only be forced to wait with the other “patients” for a little under an hour. Everyone there believes he or she has the most dire I-mergency and I could see everyone looking kind of lost as they were holding mostly useless devices. I would have preferred to wander around the mall while I awaited my turn but as my phone was not working I would have no way of being contacted by the IR when they were ready for me so I was forced to get comfortable there, or as comfortable as one can get on a ball shaped thing at the kids’ table while perusing news stories that I had to pretend to be interested to read.
Alas, my “genius” came to diagnose my poor sick phone and I looked at him much like I would look at a doctor and braced for the prognosis: life or death? Surgery or full replacement? At the moment that I was preparing for my phone’s fate I realized I would give or do whatever was needed to be restored to my former phone-wielding self, I just hoped it would not be too painful (to my wallet). My diagnosis was surgery-the screen seemed to have detached slightly in a fall, causing the sensory feature to not work which is why I could not text, answer emails or make calls, or worse: I could not play Words With Friends or check TMZ!
The genius/surgeon took my phone to the back which calls to mind the Wizard of Oz-who is back there fixing my phone? The back is this magical, mysterious restricted area where the sorcery really happens. My genius told me it would normally take about an hour to get a new screen on my phone but that they are rushing it and should have it done in 20-30 minutes. How do they cut the time in half? Is there a special spell the wizard performs when the witching hour of 9 o’clock looms? I did my best to appear most grateful for the expedited repair and tried to continue entertaining myself in the sterile and now mostly empty IR/store. I walked around the accessories area and thought of how cute my phone would look in a new case and convinced myself that I would do better to keep it safe and take better care of it so we could avoid returning to this place. I looked at the interesting headphones and earphones and was almost even convinced to buy something just because I had been surrounded by these products for such a great expanse of time but then I thought of my loyal devotion to Amazon and how much less expensive just about anything in Apple’s store would be on Amazon and I snapped back to reality.
Reality was indeed right in front of me as I overheard two geniuses talking (it was down to just me and all the geniuses, the other patients had been released) about each of their mom’s age. First genius said his mom is 41 and the second genius said his mom is 39…holy cow! These could have been my kids! I was entrusting my precious lifeline to mere children! This must be how elderly people feel when their young surgeons come in to operate on them! Let’s face it, though, young people are exactly who we should entrust to be up on the latest technology. Next thing I knew I was being presented with my old phone which was working just like new. All I had to do was hand over my credit card for $109 to pay for the new screen, whew! I was so thankful that I happily thrusted my card at my genius and ran off to my car to check my emails, texts and play my turn at Words With Friends, of course.
When I got home and replayed the images for my husband of my experience in the I-mergency room, he suggested we get I-bama Care to cover the costs…this could be next! A friend who is an actual operating room nurse has gone to the orthopedist to relieve the pain from tennis elbow (minus the fact that she doesn’t play tennis) but she realized that the pain happens most often when she is scrolling on her phone-perhaps she needs to ditch the orthopedist and schedule an appointment with a genius?
The Real D